This wasn't a decision we took lightly. Market conditions and factors beyond our control meant we couldn't sustain the current operating model without significant additional investment.

We are winding down the PetParker service in Canada. PetParker Solutions Inc. is staying in business, but is considering its next steps.

Yes. Open the app and check the map before you head out. If a station is still listed at your location, it's active and support remains available through our usual channels.

The PetParker stations will remain until a mutually agreed date with each location partner. We anticipate Granville Island and Fresh St. Market will keep the PetParker service until August 31st.

No, our location partners, including grocery stores, have been great to work with. This was not their decision, and there's no need to reach out to them on our behalf. Feel free to thank them for hosting the service, and to keep them in mind if the program resumes or a similar program comes up down the road.

Not at all. We remain firm believers in what this kind of solution can do for pet safety, accessibility, and inclusivity, especially as more households bring dogs into everyday errands, travel, and daily life. If anything, the last three years confirmed there's real value in this kind of amenity in the right setting. We're actively exploring how to take what we've learned and build something better. Sign up for updates below to follow what's next.

We looked at this closely. Both technical constraints and market adoption made a pay-per-use model impractical at the scale we'd need to sustain operations.

Your data stays securely stored until you delete your account. On iPhone, you can delete it directly in the app. On Android, account deletion isn't currently supported in-app — contact us at woof@petparker.ca and we'll process the deletion request with our platform partner on your behalf.

Our phone number and WhatsApp remain active until August 31st. Email is the best way to reach us: woof@petparker.ca